Got a call this afternoon from an upset customer that we had cleaned carpet for 10 days ago.
She complained of a yellowish spot that had just “appeared” in the last few days and was worried that it had happened outside our “7 day spot free guarantee”. (We were shocked as it was the first complaint, call back, re-do that we’ve had in the 5 years we’ve run this company, since we started in 2004.) She was very upset.
Emergency Upholstery Cleaning at the Q
Spent the day at the “Q” (Quicken Loans Arena) in downtown Cleveland cleaning carpet and 8 cotton sofas in order to have them ready before the big Cavs Play-Off party tonight.
These white cotton sofas got soaked out in the rain (during an NBA event in another city), and then loaded into protective cases and loaded onto a semi trailer for transport to the Cavs party in Cleveland at the Q. They called us while on the road and told us what had happened and the urgent nature of the situation.
No problem, EcoClean to the rescue!
We were in the parking garage at the Q waiting for the truck to arrive. We then helped the loading dock crew setup and unload the 8 sofas and several sections of carpet into a reserved section of the parking garage (directly across from LeBrons parking spot).
Upon inspection, these white Haitian cotton sofas had turned brown with severe water stains and had begun to smell (still wet). The carpet was also soaking wet, as it was under the sofas, at this outdoor NBA event. We cleaned the carpet and set up high velocity carpet drying vortex. We proceeded to restore and speed dry each and every cotton sofa, back to a clean, dry and brilliant white again. By the time we finished restoring the last sofa, all the carpet was completely dry. No odor issues and in better condition than before they were caught in the rain. Most importantly, the client was absolutely thrilled with the result.
We worked extremely hard all day with no breaks, but it was all well worth it. An hour or so before the event, the event staff was setting up the sofas and carpet to be used for the event.
We had “back stage passes” and stayed until right before the start of the event. We have a big day cleaning carpet in Mentor and Painesville tomorrow so we headed back to the shop to prep the cleaning van for the next job(s).
GO CAVS!!
Spent the day today training two carpet cleaners from a local Painesville area company on our “HOT RAP” service – Hands On Training Ride Along Program. CarpetCleaningMentor.com
Just returned from a trip to San Diego CA for Tile & Grout Cleaning and Stone & Marble Cleaning seminars. In addition we also attended Carpet Cleaning, Upholstery Cleaning and Stainless Steel Cleaning seminars. This was another very educational event with the very best experts in the nation in each field leading the seminars.
Top 10 points to consider when hiring a carpet cleaner, rug cleaner or upholstery cleaner.
Not all carpet cleaners are the same. Choosing a professional carpet cleaner is a much more involved decision than you may realize. Carpet cleaning is an unregulated industry with far too many unscrupulous individuals posing as professionals. A very small percentage of carpet cleaners are actually even trained and certified to clean carpet, not to mention upholstery or any other surface in your home or business.
It is very important that you find a professional cleaner who …
EcoClean always takes every precaution in protecting you, your family, your home environment, and our staff from exposure to any possible health risks.
There is no proven link between Kawasaki Syndrome and carpet cleaning. But it would be best to take safety precautions such as having children or pets stay off the carpet until it is completely dry.
I cant say enough about the Bissell Momentum Cyclonic Upright Vacuum Available online at Amazon and Newegg , and I have seen them in local stores Target, WalMart and BigLots. The Bissell Momentum Cyclonic Upright Vacuum has better suction then the infamous Dyson, no bags to buy and all the extra tools you’ll ever need. [...]
In September we will be attending a Carpet Cleaners Conference and Trade Show in Las Vegas as well as a LMCCA (Low Moisture Carpet Cleaners Association) Board of Directors meeting. Mark Cermak serves as LMCCA VP, chair of the E-Media Committee and Andrechelle Cermak as LMCCA Secretary.
We will be closed for a couple weeks and referring any incoming regular carpet cleaning to other cleaners in our local network and scheduling any work that requires a “Master” (us) for after our return.
We attended an awesome carpet cleaning and rug cleaning training event in Muskegon and Grand Rapids Michigan this week. Each day featured equipment, products and methods on display with time for in depth, hands on training.
Two day carpet cleaning certification course
Two days at a rug cleaning plant for in depth, hands on rug cleaning demonstrations, tips and training.
An impressive tour of Scott Group Custom Carpet Mill where they make custom wool, silk, and cashmere carpets and rugs for the airline and marine industries as well as very high end residential and commercial carpets and rugs. Following the custom carpets from design to the art of hand tufting, to completion was an incredible experience, not easily put into words.
A tour of DSC Laboratories to see how cleaning products are designed and blended.
Informative presentations by Shaw’s Cary Mitchell, IICRC President Ruth Travis, and IICRC Instructor Paul Lucas.
What is the difference between DIY (do it yourself) and professional carpet cleaning? There are big differences in the soil removal capability among extractors. Models that people rent or purchase are often designed for removing surface soil. The carpet’s appearance may improve, but deep embedded soil remains. Over time, this build-up may greatly affect a [...]